Refund policy
Need to return your order? Our online returns portal makes the process quick and straightforward. Simply click the button below to begin your return request.
FAQS
How should I package my return?
The item must be returned in the same condition it was received, with all original packaging, authenticity certificates, tags and accompanying materials.
How long do I have to return my order?
Customers may return eligible items up to 30 days of delivery. Returns after 30 days post-delivery will not be accepted.
Do you provide free returns?
We do not cover the cost for returns if you are exercising your right to return a non-faulty item. The return costs differ depending on your location.
How do I return an international order?
Our standard returns policy applies to both domestic and international orders. If you wish to return an international order, simply submit your return through our returns portal and follow the instructions provided.
How long will it take to process my refund?
Upon arrival it will take up to 14 working days to process your refund while we inspect the return. Once your return has been inspected and approved, refunds are issued to the original payment method used when placing the order and may take 3-5 working days to appear in your account depending on your payment provider.
Do you offer collection from my door?
Door collection may be available in certain locations. Please contact us when requesting your return.
Defective products or wrong delivery.
You must check whether your shipment is correct upon delivery. If there are any problems with your order, we please ask that you inform us within 72 hours of receiving your order, so that we are able to conduct our investigation process promptly and without any delays.
When you first contact us, please include:
- Your name
- Order number
- Date of purchase
- Product name and code
- Any pictures and / or videos of the problem
- A description of the problem
Once we receive the information requested above, we will make a decision if we can help you.
If for any reason we do not accept the item is faulty, we will inform you of our decision.
Any decision that we make does not affect any other consumer rights that you may have under legal legislations.
Where an item is faulty, not as described, or an incorrect item has been sent, return shipping costs will be covered by Luxury2you.
Do you offer exchanges or partial refund?
We do not normally offer partial refunds. However, in limited circumstances and at our discretion, a partial refund may be offered where appropriate.
We don't offer an exchange facility at this time. Simply return your product(s) for a refund and re-order a replacement.